Shipping Policy

Delivery Coverage

my store currently ships candy, chocolate, cookies, and other available food products to addresses within the United States.

Shipping availability may depend on the destination and the products included in your order. The available shipping option and applicable cost will be presented during checkout.

Order Handling

Once payment has been successfully confirmed, orders are normally prepared within 1–2 business days.

Orders are not generally processed on weekends or U.S. public holidays. During seasonal periods or unusually high order volumes, preparation may take additional time.

Estimated Delivery

After an order has been dispatched, standard delivery is generally expected to take approximately 3–6 business days.

The delivery timeframe is an estimate rather than a guaranteed arrival date. Actual delivery may vary depending on the destination, carrier schedules, weather, holidays, transportation conditions, or other circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges are calculated and displayed during checkout before you submit your order.

The amount may vary based on factors such as the delivery address, package size, order weight, and shipping service available for the order.

If a free-shipping or promotional shipping offer is available, its applicable conditions will be displayed at the time of purchase.

Food Products and Transit

Because our products include food items, we take reasonable care when preparing orders for shipment.

Customers should inspect food products after delivery and follow any storage instructions provided on the product packaging.

Some products may have specific storage requirements or handling recommendations. Customers should follow the manufacturer's instructions where provided.

Shipping Confirmation

After your order has been dispatched, we will generally send a shipping confirmation to the email address provided during checkout.

When tracking is available, the confirmation may include a tracking number or tracking information.

Please note that tracking details may take some time to appear after the carrier receives and scans the package.

Delivery Address

Please carefully review your delivery address before completing your purchase.

If you discover an address error, contact us promptly at support@hersheyse.shop. We will try to make a correction if the order has not yet entered the shipping process, but changes cannot be guaranteed after dispatch.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Missed or Unsuccessful Delivery

If the carrier cannot complete delivery, the package may be subject to additional delivery attempts, pickup instructions, or return-to-sender procedures depending on the carrier.

Customers should monitor their tracking information and follow any instructions provided by the carrier.

Package Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first check the delivery area and with household members or other people who may have accepted the package.

If the package remains missing, contact us with your order number and tracking information so we can review the available shipment details.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or with another delivery-related problem, please contact us as soon as reasonably possible.

For food products, please keep the original packaging and product whenever possible. Photos of the product, packaging, shipping box, and shipping label may be requested to help us evaluate the issue.

Delivery Delays

Occasional delays may occur because of circumstances outside our control, including severe weather, carrier disruptions, transportation interruptions, holidays, incorrect address information, or other unforeseen events.

Estimated delivery times are provided for guidance and do not constitute a guaranteed delivery date.

Multiple Shipments

Items from one order may occasionally be shipped in separate packages. If this occurs, the packages may have different tracking information and may arrive at different times.