Customer Assistance
Have a question about a product, an order, delivery, or a return? You can reach my store using the contact details below.
We recommend including your order number when contacting us about an existing purchase so that we can identify your order more efficiently.
Email Support
Email is a convenient way to send order details, product questions, delivery concerns, or photographs of damaged items when needed.
Phone Support
+1 845-807-3413
Please have your order number available when calling about an existing order.
What We Can Assist With
Our support team can help with questions relating to:
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Product and order information
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Candy, chocolate, and cookie products
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Order processing
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Delivery and tracking
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Damaged or incorrect shipments
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Returns and refunds
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Payment-related questions
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General website assistance
Business Address
my store
4056 Chestnut St
Camp Hill, PA 17011
United States
Please do not send a return package to this address unless our customer service team has provided return instructions.
Before Contacting Us
For an order inquiry, please have the following information available when possible:
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Order number
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Name used for the order
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Email address associated with the purchase
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Brief description of the issue
For damaged or incorrect food products, photographs of the product and packaging may also help us review your request.
Get in Touch
We value customer questions and feedback and will make reasonable efforts to assist with your request.
Email: support@hersheyse.shop
Phone: +1 845-807-3413.