Refund Policy

Returns and Refunds

At my store, we want customers to have a straightforward shopping experience when purchasing candy, chocolate, cookies, and other food products. If there is a problem with an eligible order, please contact us so we can review the situation and determine the appropriate resolution.

Return Period

Return requests should generally be submitted within 30 days of the delivery date.

Because food products may be subject to health, safety, and freshness considerations, not every product is eligible for a physical return. Please contact us before sending any food product back.

Food Product Return Conditions

For food safety reasons, opened, consumed, partially consumed, or otherwise used food products are generally not eligible for return.

Unopened products may be considered for return only when permitted by applicable requirements and the specific circumstances of the order.

Products should remain in their original packaging and should not be damaged, contaminated, or altered after delivery.

Products That May Not Be Eligible for Return

Due to the nature of food products, certain items may not qualify for return or discretionary refunds, including:

Opened or partially consumed food products
Products with damaged or missing packaging caused after delivery
Items that have been improperly stored after delivery
Personalized or specially prepared products
Clearance or final-sale items when clearly identified as such
Gift cards, where applicable

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.

Damaged or Incorrect Products

If your order arrives damaged, defective, incorrect, or otherwise has a problem, please contact us as soon as reasonably possible at support@hersheyse.shop.

Please provide your order number and, when applicable, photographs of the product, packaging, shipping box, and shipping label. This information helps us evaluate the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

Quality or Freshness Concerns

If you receive a product that appears to have a quality, freshness, packaging, or other product-related issue, please contact us promptly.

Please keep the product and its packaging until we have reviewed your request, as additional information or photographs may be needed.

Return Shipping

When a return is approved because of a change of mind or another reason not caused by an error on our part, the customer may be responsible for return shipping costs where a return is permitted.

If the issue is caused by an incorrect, damaged, or defective product, we will review the circumstances and, where appropriate, provide a return solution without additional return costs.

Refund Processing

Once a refund is approved, it will generally be issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. In general, please allow 5–10 business days.

Shipping Charges

Original shipping charges may not be refundable unless the refund is related to an incorrect, damaged, defective, or otherwise qualifying fulfillment issue.

If only part of an order is refunded, the refund will generally apply to the affected eligible product or products.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.